Welcome to VOLTFORGE LABSMADE LLC’s FAQ page! Below are some of the most frequently asked questions by our customers. If you can’t find the answers here, please feel free to contact us.
1. How do I place an order?
You can browse our website, select the items you want, and click the “Add to Cart” button. Once you’ve made your selections, click the shopping cart icon to proceed to checkout and follow the prompts to enter your shipping and payment information.
2. What are your payment methods?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and other major payment platforms. Please select your preferred payment method at checkout.
3. How do I check the status of my order?
You can check the status of my order by logging into your account and clicking “My Orders.” If you don’t have an account, you can check the status of your order using the email address you provided.
4. How much is shipping?
Shipping costs vary depending on your shipping address and the shipping method you select. Shipping costs are automatically calculated based on your address during checkout.
5. Do I process returns?
If you wish to return a purchased item, please refer to our Refund & Return Policy page for detailed procedures and conditions. Ensure the item is in unused condition and request a return promptly.
6. What are pre-sale items? When can I expect to receive them?
Pre-sale items are products that have not yet been officially launched on our website. When you purchase a pre-sale item, you will see an estimated shipping date in the product description. Please note that actual shipping may be delayed due to production and shipping reasons.
7. Can I change or cancel my order?
You can request changes or cancellations by contacting our customer service team before your order is processed. Once an order is in the “Shipped” status, we are unable to modify or cancel it.
8. Is my personal information secure?
We value your privacy and have implemented measures to protect your personal information. Please review our Privacy Policy for details.
9. Any other questions?
If you have any further questions or need assistance, please do not hesitate to contact us! We will do our best to assist you.
Thank you for visiting VOLTFORGE LABSMADE LLC and wish you a happy shopping!
